Privacy Policy
Last Updated: August 6, 2025
1. Introduction
Welcome to GetReviews by Light Mind Creation ("we," "our," or "us"). We are committed to protecting your privacy and the privacy of your customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated review collection service available at getreviews.lightmindcreation.com (the "Service").
Our Service automates the process of requesting, responding to, and repurposing Google reviews for your business. We send personalized review requests via text and email, respond to reviews on your behalf, and create social media content from your positive reviews.
2. Information We Collect
2.1 Information You Provide to Us
Account Information: Name, email address, phone number, business name, and billing information
Business Information: Business address, website, Google Business Profile details, industry type
Customer Data: Contact information of your customers including names, phone numbers, and email addresses
Integration Data: Information from third-party platforms and apps you connect to our Service
Communication Data: Messages, feedback, and support communications
2.2 Information We Collect Automatically
Usage Data: Information about how you use our Service, including features accessed and time spent
Device Information: Device type, operating system, browser type, IP address
Log Data: Server logs, error reports, and performance analytics
Cookies and Tracking: We use cookies and similar technologies to enhance your experience
2.3 Information from Third Parties
Integration Partners: Data from CRM systems, scheduling software, and other business applications you connect
Review Platforms: Information from Google, Yelp, Facebook, and other review platforms
Payment Processors: Transaction information from our payment partners
3. How We Use Your Information
3.1 Primary Service Functions
Review Requests: Send personalized review request messages to your customers via SMS and email
Review Responses: Generate and post responses to reviews on your behalf using reviewer names and review context
Content Creation: Create social media posts using your positive reviews
Analytics: Provide reporting and analytics about your review performance
Account Management: Maintain your account and provide customer support
3.2 Business Operations
Service Improvement: Analyze usage patterns to enhance our Service
Communication: Send service-related notifications, updates, and marketing communications (with your consent)
Compliance: Meet legal and regulatory requirements
Security: Protect against fraud, unauthorized access, and security threats
3.3 Important Limitation
We never use your customer data for any purpose other than providing our review collection service on your behalf. We do not share, sell, rent, or otherwise distribute your customer information to third parties for their own marketing or commercial purposes.
4. How We Share Your Information
4.1 Service Delivery
Review Platforms: We post reviews and responses to Google, Yelp, Facebook, and other platforms as part of our Service
Communication Providers: We use SMS and email service providers to send review requests
Social Media Platforms: We post content to your connected social media accounts
4.2 Business Partners
Integration Partners: We share necessary data with CRM and business software providers you've connected
Payment Processors: We share billing information with our payment processing partners
Analytics Providers: We may share aggregated, non-identifiable data for service improvement
4.3 Legal and Safety Requirements
Legal Compliance: When required by law, regulation, or valid legal process
Safety Protection: To protect the rights, property, or safety of our users or others
Business Transfers: In connection with a merger, acquisition, or sale of business assets
4.4 What We Never Share
We never sell or rent your customer data to third parties
We never use your customer information for our own marketing purposes
We never share customer data with competitors or unrelated businesses
5. Data Security
5.1 Security Measures
We implement industry-standard security measures to protect your information:
Encryption: All data transmission is encrypted using SSL/TLS protocols
Access Controls: Strict access limitations and authentication requirements
Data Storage: Secure cloud storage with encryption at rest
Regular Audits: Ongoing security assessments and vulnerability testing
Employee Training: Regular security awareness training for all staff
5.2 Data Breach Response
In the event of a security breach that affects your personal information, we will:
Immediately investigate and contain the breach
Notify you and relevant authorities as required by law
Provide clear information about what happened and steps we're taking
Offer assistance and resources to help protect your information
6. Data Retention
6.1 Retention Periods
Account Data: Retained while your account is active and for up to 2 years after closure
Customer Data: Retained only as long as necessary to provide the Service or as required by law
Communication Data: SMS and email logs retained for 1 year for service quality purposes
Analytics Data: Aggregated, non-identifiable data may be retained indefinitely
6.2 Data Deletion
You may request deletion of your data at any time by contacting us. We will delete your information within 30 days, except where retention is required by law or for legitimate business purposes.
7. Your Privacy Rights
7.1 General Rights
Access: Request information about what personal data we have about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Opt-out: Unsubscribe from marketing communications
7.2 State-Specific Rights
California Residents (CCPA): You have additional rights including the right to know what personal information we collect, delete personal information, and opt-out of the sale of personal information (note: we do not sell personal information).
European Users (GDPR): You have rights including access, rectification, erasure, restriction of processing, data portability, and the right to object to processing.
7.3 Exercising Your Rights
To exercise any of these rights, contact us at [email protected] or use our contact form. We will respond within 30 days of receiving your request.
8. Third-Party Integrations
Our Service integrates with thousands of third-party applications including:
CRM Systems: Salesforce, HubSpot, and others
Communication Platforms: Twilio, Mailgun, and other service providers
Review Platforms: Google, Yelp, Facebook, Angie's List, and others
Social Media: Facebook, Instagram, Twitter, and LinkedIn
Business Software: Scheduling, invoicing, and project management tools
Each integration is governed by the privacy policy and terms of service of the respective third-party provider. We encourage you to review their policies.
9. Cookies and Tracking
9.1 Types of Cookies
Essential Cookies: Required for basic Service functionality
Analytics Cookies: Help us understand how you use our Service
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Used to deliver relevant advertisements (with consent)
9.2 Cookie Management
You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.
10. International Data Transfers
If you are located outside the United States, please note that we may transfer your information to and process it in the United States. We ensure appropriate safeguards are in place for international transfers.
11. Children's Privacy
Our Service is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
Post the updated policy on our website with a new "Last Updated" date
Notify you via email if the changes are material
Provide notice through our Service interface
Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.
13. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: [email protected]
For data protection concerns specifically, you may also contact our Data Protection Officer at [email protected].
14. Regulatory Compliance
We comply with applicable privacy laws including:
California Consumer Privacy Act (CCPA)
General Data Protection Regulation (GDPR)
CAN-SPAM Act
Telephone Consumer Protection Act (TCPA)
State privacy laws and regulations
